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Frequently Asked Questions
Hearing Aid Fittings
How Long Will It Take To Get My Hearing Aid?
It depends, there are two types of hearing aids that you can purchase : Custom and Non-Custom.
For custom hearing aids it is expected that the procedure from your first hearing test to your hearing aid fitting will take up to 2 weeks.
For non-custom hearing aids this process will take a considerably shorter amount of time, however if there are any other implications such as delivery delays time taken may be closer to the 2 weeks mentioned above.
What Happens If My Hearing Aid Isn't Right?
If you’ve purchased a hearing aid with us to find out that it’s not working as expected we have a 3 month exchange period within which you can come back into our clinics to discuss trying out alternative models that could be better suited to your experience. Please note that we do not provide trials for customers that have bought their hearing aids with other companies such as Specsavers, Boots or Hearing Direct.
It is our number one priority to get our clients sorted with the best improvement in quality of life possible. Our Audiologists alongside our Hearing Care Assistants (HCA’s) are available on the phone, in-clinic or through our TAWK chatting service to arrange a follow-up appointment at a time that suits you.
Can I Purchase The Hearing Aids By Themselves?
We have purchase-only options available on our pricing list, however this comes without our fantastic extended guarantee and years of aftercare that ensures your equipment and ears are in top shape through-out the time you’re with us.
Our hearing aid packages are the following:
Purchase only- you are given free batteries and wax traps on the day of the annual service only (if the items required are in stock)
Standard- you receive free wax traps and batteries for the full duration of the first year, as well as on the day of the annual service
Ultimate- free batteries and wax traps are provided during the entire lifespan of your hearing aid(s)
Can You Price Match?
We have pricematched hearing aid prices for a multitude of manufacturers and dispensers, so yes, we can! Due to the amount of hearing aids we dispense we have been able to get the best prices on many devices, resulting in the best value for money for YOU.
We get a large amount of customers who request that we go below our price match, due to our brilliant aftercare service that adds more value than any other dispenser in the surrounding area they understand that the final prices we offer are definitely worth the investment. To find out more give us a call on – 01455 234600
Can I Get A Hearing Aid I Purchased Somewhere Else Fitted At Hear4U?
We do fit hearing aids that have been purchased at other companies, if you’ve had a bad experience with your hearing aid provider or cannot attend your original centre due to a change in location we are more than happy to help. Please note that this would include a £400 joining fee to join Hear4U so that we are able to configure the hearing aids properly according to your audiogram and provide the best service available.
